If someone has died at home, call us and our 24 hour call out team will take your loved one into our care.

In most cases, a few days later, you will receive a phone call from the Medical Examiner’s office in Sunderland or South Tyneside. They will carry out their procedures and then they will contact you to authorise you to register the death, for which you will have 5 working days to do so. If the Coroner is involved, they will take responsibility instead. You do not need to wait until either the Coroner or Medical Examiner has completed their work before you contact us. The sooner you contact us, the sooner we are able to support you and provide help and guidance to relieve some of the burden.

One of our friendly funeral directors will come to visit you in your home or you can come to our funeral home in Chester Road Sunderland or Victoria Road East in Hebburn. If your loved one had a funeral plan, it would be useful if you are able to have any documentation to hand.

Your allocated funeral director will be your personal point of contact. They will take care of all aspects of the funeral. They will help you to arrange the funeral that meets the personal wishes wishes of yourself and your loved one. They will guide and advise you at every stage and they will be at the end of a phone wherever you need to talk.

On the day of the funeral, your allocated funeral directed will conduct the funeral. We think that continuity from the first contact through to the day of the funeral is important and we endeavour to provide a personal and approachable service, whether it be a burial or cremation at Sunderland, Hebburn, Jarrow or further afield.